Microsoft Addresses Color Distortion and Audio Issues on Surface Pro 11 and Surface Laptop 7

Problem Description:

Surface Pro 11 and Surface Laptop 7 users have encountered color distortion issues, characterized by washed-out and faded hues, particularly in the blue spectrum. Additionally, some users have experienced audio problems, including distorted or muffled audio, and difficulty using the built-in microphone.


These issues have significantly affected the user experience for affected devices, particularly for tasks involving color accuracy or audio clarity.


Microsoft has released a software update that addresses both the color distortion and audio issues. The update includes the following fixes:

  • Color Distortion Fix: The update corrects a driver bug that was causing the color distortion. It restores accurate color reproduction, ensuring vibrant and true-to-life hues.

  • Audio Fix: The update addresses a hardware issue with the audio codec, which was responsible for the audio distortion. It improves audio quality by delivering clear and undistorted sound.

How to Install the Update:

The software update is available through Windows Update. To install it:

  1. Go to Settings.
  2. Select Update & Security.
  3. Click Check for Updates.

If the update is available, it will be downloaded and installed automatically.

Additional Details:

  • The software update is available for both Surface Pro 11 and Surface Laptop 7 devices.
  • The color distortion issue is most noticeable in high-brightness settings, such as when using the device outdoors.
  • The audio issue may vary in severity depending on the individual device and usage scenario.


Microsoft has effectively resolved the color distortion and audio issues on Surface Pro 11 and Surface Laptop 7 devices through a software update. Affected users are encouraged to install the update to restore optimal color accuracy and audio performance.

Additional Considerations:

  • If the software update does not fully resolve the issues, users may consider contacting Microsoft support for further assistance.
  • Some users may have encountered additional issues with their Surface devices, such as flickering screens or battery drain. Microsoft has not yet released specific fixes for these issues, but it is recommended to keep an eye out for future software updates.
  • Microsoft's commitment to addressing these issues demonstrates its dedication to delivering a reliable and satisfactory user experience for its Surface devices. By promptly acknowledging and resolving these problems, Microsoft ensures that Surface users can fully utilize their devices for productivity, creativity, and entertainment.

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